The idea

• Create an environment that keeps festival-goers healthy, happy, and hydrated!

The process

https://www.youtube.com/watch?v=0nR9PGec2rM

• Improved Customer Experience by tracking the path of over 50,000 customers throughout the event to improve efficiency.
• Surveyed festival grounds for errors while providing information to festival patrons.
• Monitored various teams and stepped in when situations escalate, including dispatching medical or security as necessary.
• Assisted with ingress/egress operations including crowd/access control, tracking wait times and tickets upon entry.
• Additional responsibilities: artist relations, lost & found.

The result

• Delivered top-tier customer experiences to 15+ festivals, 200+ concerts, 500k+ patrons at Live Nation / Insomniac Events, fostering a team environment.

Events:

• EDC New York 2016: Performing Arts Department
• EDC Las Vegas 2016: Guest Services - Ingress & Egress Operations Team