The idea

• Create an environment that keeps festival-goers healthy, happy, and hydrated!

The process

https://www.youtube.com/watch?v=0nR9PGec2rM

• Improve Customer Experience: Track the path of over 50,000 customers throughout the event to improve efficiency
• Analyze festival grounds for errors while providing information to festival patrons
• Monitor various teams and step in when situations escalate
• Dispatch medical or security as necessary
• Assist with crowd control and track wait times
• Check tickets upon entry

The result

Events:

• EDC New York 2016: Performing Arts Department
• EDC Las Vegas 2016: Guest Services - Ingress & Egress Operations Team
• Camp Bisco 2016: Guest Services | Ground Control
• EDC Orlando 2016: Ground Control